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 Customer Service Guarantee (Code of Ethics)

As a member of the BC Lodging and Campgrounds Association properties agree:

  • To maintain a high degree of cleanliness and to ensure our establishment meets the standards set by Tourism British Columbia for an approved accommodation.
  • To provide excellent service and hospitality at all times and operate our business in a professional and courteous manner.
  • To exercise truth in all advertising and to advise guests of any services we are unable to provide.
  • To adhere to our policy on cancellations and deposit refunds as published.
  • To charge reasonable and appropriate rates at all times.
  • To offer fair exchange on U.S. currency.
  • To handle any complaints promptly and fairly.
    

  

    

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